Legal

Refund & Cancellation Policy

Business customers only. Last updated 4 October 2026.

Our services are sold to businesses only. This policy works alongside our Terms of Service.

Before you buy

There is no charge if you see a preview and decide not to buy.

The £497 one-off website

Completion work begins after purchase. If you ask for a refund we review it on the facts. Work not yet carried out may be refundable. Genuinely incurred third-party costs that cannot be recovered (for example a domain already registered for you) are not refundable once committed. If something is wrong with the website, please tell us first and give us a reasonable opportunity to put it right. Nothing in this policy excludes any statutory rights or remedies that cannot lawfully be excluded.

Monthly add-ons

Monthly add-ons are billed monthly in advance. Cancel before your next renewal date and future renewals stop; where applicable the service continues to the end of the period already paid. There is no automatic pro-rata refund for a used or part-used billing period, except where required by law, where there has been a billing error, or where we expressly agree otherwise.

Cancelling an add-on subscription does not automatically cancel or refund your separate £497 website purchase.

How refunds are paid

Approved refunds go back to the original payment method. We aim to review refund requests within 5 working days; the time for funds to reach you depends on your bank or card provider.

How to ask

Email hello@localwebsitesos.com with your business name and order details. Digital Lead Experts (Doncaster) Ltd, 5 Windmill Meadow, Norton, Doncaster, England, DN6 9GG.

Last updated 4 October 2026. See also our Privacy Notice.